User Forum

Hi,

I installed the Navigator but whenever I want export the data it gives me error and it ask for debug so what should be the problem please tell me, i installed the trail versio. I also want to do the integration of navigator with the Servicedesk 11.2. I gave the command which given in the guide but that also giving me the debug error. So please give me the solution for my for the queries. 

Goraksh.

 Good Day Goraksh,

A couple of questions are needed to determine what the cause of your issue could be: What client is the Export issue occurring? Report Builder or Web Generator? 

In the Web Generator - the export report results into Excel, PDF, Print View in ON2008 should be functional in Internet Explorer version 6 or greater running on XP and Vista.

It may help to send screenshots of the error and copies of log files to OakTree Support (support@oaktreesolutions.com) Log files for the Web Generator are typically found in the C:\Program Files\OakTree Solutions\ON2008\www\dat directory on the Web Server. Report Builder log files are typically found in the C:\Program Files\OakTree Solutions\ON2008\Log directory on client machines.

The support team will be able to decipher what could be happening.

Thank you,

Brian

 sorry I am on leave from 20 days so not able to give you the reply but I find the root cause of this actually when I do the installation that time it does not show 'Oaktree Navigator Reprot Scheduler Service' check box is not showing so may be due to same I am not able to export the report so can you please give me any solution on same.

Goraksh.

 Sorry my problem solved I downloaded new trial version in that I found schedular service.But I have one more question that if suppose I want to schedule the report and mail to some IDs, so how it is possible to send the report from Navigator?

Goraksh.

 Goraksh,

        Currently we do not have an option for the scheduler to automatically email a report output, we are working on this in for our next major release. Until then you can do what we have recommended to other customers, who are doing this successfully and is outlined in this thread:

http://forum.oaktreenavigator.com/forums/t/36.aspx

Thanks,

Dennis